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Schedule staff with When I Work. Employee scheduling, time tracking, and communication for hourly teams.
Schedule staff with When I Work. Employee scheduling, time tracking, and communication for hourly teams.

When I Work

Schedule staff with When I Work. Employee scheduling, time tracking, and communication for hourly teams.

Disclaimer: This web page may contain affiliate links to partners of L2Business. As such we may receive a commission if you decide to purchase from one of them.

Please note that we've done our best to remain impartial and work to provide the best information for all.

Top 3 Features

  1. Employee scheduling, time tracking, and communication software. 

  2. Shift planning, time-off requests, and availability management tools. 

  3. Mobile app, notifications, and integration with popular payroll platforms.

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Software Category

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Software Subcategory

Software Description

The software description may have been generated by L2Business during the initial deployment of our directory and may not reflect the provider’s input. L2Business is transitioning to provider-written descriptions; however, we make no representations or warranties regarding the accuracy, completeness, or reliability of this description.

Introduction


When I Work is a dynamic employee scheduling software, designed to simplify shift planning and team management for businesses of various sizes. Known for its user-friendly interface and effective functionality, it stands as an essential tool for entrepreneurs seeking an efficient and visually appealing solution for managing employee schedules. Particularly useful in event management and other dynamic work environments, When I Work ensures that schedules are organized, and staffing needs are met with ease.




Optimal Scheduling and Team Management


Efficient Employee Scheduling

A primary feature of When I Work is its employee scheduling capability. This tool allows managers to create, share, and manage shift schedules with ease. Its intuitiveness in scheduling ensures that businesses can avoid overstaffing or understaffing issues, making it an indispensable asset for maintaining operational efficiency.


Shift Planning and Organization

The software also excels in shift planning, providing a visual overview of employee work hours and shifts. This feature is crucial for managers to quickly identify scheduling gaps and make necessary adjustments, ensuring that business operations run smoothly.




User Experience and Mobile Functionality


Ease of Use and Visual Appeal

When I Work is highly regarded for its ease of use and visual appeal. The software’s interface is designed to be user-friendly, making shift planning and scheduling a hassle-free process. Its visually appealing layout enhances user engagement and simplifies navigation, beneficial for both managers and employees.


Mobile App Accessibility

While there have been some issues reported with the mobile app, the software still offers robust functionality on both mobile and desktop platforms. The mobile app’s accessibility is vital for real-time schedule management and ensures that employees can access their schedules from anywhere, enhancing flexibility and communication.




Comprehensive Workforce Planning and Employee Engagement


Workforce Planning Analytics

When I Work provides valuable insights into workforce planning with its analytics feature. This tool helps in tracking employee performance, identifying peak business hours, and optimizing staffing levels based on data-driven insights, fostering a more strategic approach to workforce management.


Employee Engagement Metrics

The software also includes employee engagement metrics, allowing businesses to gauge employee satisfaction and participation in the scheduling process. This feature is key to fostering a positive work environment and ensuring that staff feel involved and valued.




Conclusion


When I Work is more than just a scheduling tool; it's a comprehensive solution for effective workforce management. Its combination of user-friendly scheduling, shift planning, and workforce analytics makes it an ideal choice for small business owners and entrepreneurs looking to optimize their team management. The software’s robust mobile functionality and engagement metrics further contribute to its appeal, making it a valuable tool for enhancing operational efficiency, employee satisfaction, and overall business success.

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Active Pricing Plans

Essentials

Who uses Essentials?

Workplaces that need to save time with an easy-to-use, employee-focused scheduling platform.


What you get in Essentials:

  • Standard Scheduling

  • Confident shift coverage - Know at-a-glance who’s seen the schedule with shift confirmations and notifications.

  • Control your labor budget with ease - Manage labor costs with forecasting tools and overtime alerts.

  • Team messaging and engagement - Increase employee engagement with a user-friendly platform they’ll love.

Billed per user.

$2.50/user

Pro

Who uses Pro?

Workplaces that need to balance employee empowerment with management visibility.


What you get in Pro:

  • Advanced Scheduling

  • Enhanced visibility and role permissions - Give your staff autonomy with dynamic features that make your workplace more efficient.

  • Custom reporting - Visualize your data easily and identify trends quickly to make decisions for your business.

  • Share labor across multiple locations - Easily scale across locations by sharing eligible staff between schedules.

Billed per user.

$5/user

Premium

Who uses Premium?

Workplaces that need a scalable workforce management platform with more automation.


What you get in Premium:

  • Advanced Scheduling

  • Scalability & Customization

  • Implement in days, not months, included - Get up and running this week, with no added implementation costs.

  • API-first and ready for integrations - Create custom integrations and securely interface with your current platforms.

  • Single sign on capability - Make it easy for your team to access and manage schedules within your current system.

Billed per user.

$8/user

Main Features

Employee Scheduling

Time Clock & Attendance Tracking

Shift Swapping & Trading

Team Communication

Task Management

Labor Cost Forecasting

Reporting & Analytics

Mobile App

Employee Scheduling

Provider Feature Description

The Employee scheduling feature in When I Work software simplifies the process of creating and managing employee schedules. With this feature, employers can easily create, edit, and assign shifts to their employees using a user-friendly interface. Additionally, employees can access their schedules from a mobile app, making it convenient for them to check their shifts and request time off. The software also offers features like shift swapping and time-off requests, helping to streamline communication between managers and employees.

Time Clock & Attendance Tracking

Provider Feature Description

The time clock and attendance tracking feature in When I Work software simplifies the process of tracking employee hours. It allows employees to clock in and out using various methods, such as a mobile app or a web browser. The feature accurately records their work hours and provides an easily accessible record for both employees and employers. Additionally, it includes functionalities like managing paid time off, tracking breaks, and generating reports for efficient payroll processing.

Shift Swapping & Trading

Provider Feature Description

The shift swapping and trading feature in When I Work allows employees to easily request and exchange shifts with their colleagues. This feature simplifies the process by enabling employees to send shift swap requests to their coworkers, who can then approve or decline the request. Additionally, the feature ensures that any shift changes are accurately tracked and reflected in the staff schedule, minimizing confusion and helping managers maintain an organized workforce schedule.

Team Communication

Provider Feature Description

The team communication feature in When I Work software facilitates efficient communication and collaboration among team members. This feature provides a centralized platform where team members can exchange messages, share updates, and coordinate schedules. It also allows for real-time notifications and alerts to keep everyone in the loop. With the team communication feature, users can easily send messages to individuals or groups, ensuring seamless communication and enhancing overall team productivity.

Task Management

Provider Feature Description

The task management feature in When I Work software helps users effectively manage and delegate tasks within their team. With this feature, users can create, assign, and track tasks easily. They can set due dates, add descriptions, and attach files to tasks, ensuring clarity and efficiency. The task management feature also enables users to prioritize tasks, set task dependencies, and receive notifications or reminders for upcoming or overdue tasks. It's a comprehensive tool for organizing and managing tasks within the workplace.

Labor Cost Forecasting

Provider Feature Description

The labor cost forecasting feature in When I Work helps businesses predict and manage labor expenses. It utilizes historical data and user inputs to generate accurate labor cost projections. This feature takes into account factors such as employee availability, shifts, wages, and anticipated demand to provide businesses with a clear understanding of their future labor costs. It aids in efficient scheduling, budgeting, and resource allocation, allowing businesses to make informed decisions and optimize their workforce.

Reporting & Analytics

Provider Feature Description

The reporting and analytics feature in When I Work software provides users with valuable insights into their workforce and scheduling data. With this feature, users can generate various reports such as labor cost breakdowns, schedule efficiency, attendance summaries, and more. These reports help users identify patterns, make informed decisions, and optimize scheduling and labor management processes. Additionally, the analytics feature offers data visualizations in the form of charts and graphs, making it easier for users to understand and interpret their workforce data.

Mobile App

Provider Feature Description

The mobile app feature in When I Work software allows employees to access their work schedules, clock in and out, request time off, and communicate with their team from their mobile devices. It offers convenience and flexibility by enabling employees to stay connected and manage their work schedule on the go.

How These Features Solve Your Problems

Connect with Software Providers: Ask & Upvote!

This Q&A section is your chance to connect directly with software providers and get the answers you need to make informed decisions.

  • Browse through existing questions and upvote the ones you find most helpful.

  • If you don't see your question addressed, don't hesitate to ask! Submit your question directly to the software provider and get expert insights.

Ask & Discuss:

Voting System:

  • Help prioritize the most relevant questions by upvoting those you find valuable.

  • Downvoting can help remove irrelevant or duplicate questions.

Open Forum:

  • Have a burning question that doesn't fit a specific listing? No problem! Use the "Ask Anything" section at the bottom to pose your questions directly to any software provider.

The more you participate, the richer the conversation becomes!

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Company Information

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Software Social Media Profiles

Customer Ratings

Usability

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Usability assesses how user-friendly and intuitive the software is. It includes factors like ease of navigation, interface design, and overall user experience. A high rating in this category indicates that users find the software easy to learn and use.

Functionality
and Features

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Functionality and Features evaluates the effectiveness of the software's features and its ability to perform its intended functions. It considers the richness of features, their relevance to the users' needs, and how well they integrate to provide a solution.

Performance
and Reliability

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Performance and Reliability focuses on the software's speed, responsiveness, and stability. High ratings here would mean the software operates smoothly, with minimal bugs or crashes, and delivers consistent performance.

Customer Support
and Service

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Customer Support and Service rates the quality of the customer support provided by the software company. It includes aspects like the responsiveness of customer service, the availability of resources (like tutorials and FAQs), and the overall satisfaction with the support received.

Value for Money

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Value for Money assesses whether the software provides good value for its cost. It considers the software's pricing in relation to its features, performance, and the benefits it offers to the user. A high rating here indicates that users feel the software is priced fairly for the value it provides.

Customer Reviews

Software Security Features

Software Integrations

Seamless Connections: Unleash the Power of Integrations

Do you love your current software, but wish it could talk to the others in your tech stack? We hear you! That's where integrations come in.

 

Here, you can find a comprehensive list of software that integrates with this software, allowing you to:

  • Streamline workflows: Effortlessly transfer data between applications, eliminating manual entry and errors.

  • Boost productivity: Automate tasks and save valuable time by letting your software work together.

  • Gain deeper insights: Combine data from different sources for a unified view of your operations and customers.

Find Your Perfect Match:
Simply browse the software listings below. Each listing will indicate if it integrates with our solution, making it easy to build a powerful, connected ecosystem for your business needs.


Not listed here? No problem! We're constantly expanding our integration network. Feel free to reach out to us to discuss potential integrations with your favorite software.

Customer Support & Implementation

Software Deployment

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Deployment options:

  • On-premises: This means that the software is installed on the customer's own hardware and software. This option can be more secure and give the customer more control over the software, but it can also be more expensive and time-consuming to maintain.

  • Cloud-based: This means that the software is hosted on a third-party server. This option can be more scalable and cost-effective than on-premises deployment, but it can also be less secure and give the customer less control over the software.

  • SaaS (Software as a Service): This is a type of cloud-based deployment where the customer accesses the software over the internet. SaaS is a good option for businesses that need a quick and easy way to deploy software, but it can also be more expensive than other deployment options.

  • Web-based: This means that the software is accessed through a web browser. Web-based software is typically easy to use and deploy, but it may not have the same features as other types of software.

Device Compatibility

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Device Compatability:

  • Desktop: This means that the software is compatible with desktop computers running Windows, macOS, or Linux.

  • Mobile: This means that the software is compatible with mobile devices running iOS or Android.

  • Tablet: This means that the software is compatible with tablet devices running iOS or Android.

  • Web: This means that the software can be accessed through a web browser.

Customer Support Options

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Self-service support

  • Knowledge Base: A comprehensive collection of articles, FAQs, and troubleshooting guides that customers can access to resolve issues on their own.

  • Online Forums: A platform for customers to discuss issues, share solutions, and connect with other users.

  • Tutorials and Videos: Step-by-step guides and visual demonstrations that help customers learn how to use the software.

Reactive support

  • Email Support: Customers can send email inquiries to the support team, who will typically respond within 24 hours.

  • Phone Support: Customers can call a toll-free number to speak directly with a support representative.

  • Live Chat: Customers can chat with a support representative in real time through a web-based chat interface.

Proactive support

  • In-app Help: Contextual help and support options embedded directly within the software application.

  • Predictive Support: AI-powered systems that anticipate potential issues and proactively offer solutions to customers.

  • Account Management: Dedicated support representatives assigned to specific customers to provide personalized assistance.

Escalated support

  • Ticket Escalation: For complex or unresolved issues, customer support tickets can be escalated to higher levels of expertise.

  • On-site Support: For critical issues, technical support personnel can be dispatched to the customer's location to provide in-person assistance.

  • SLAs (Service Level Agreements): Customers can pay for premium support services with guaranteed response times and resolution times.

Manuals & Resources

Awards & Achievements

This feature is in development and we hope to share it soon!

Testimonials & Case Studies

This feature is in development and we hope to share it soon!

Blog Integration

The provider has not yet listed their blog for integration with the L2Business Platform.

Getting Started Reminder Series!

The "Getting Started Reminder Series" is a 12 week program where we will take your first steps with you as needed to get your business started. This program reviews the critical business departments and gives you the prompts required to fully flesh out your plans.

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