Vonage Business Phones
Empower teams with Vonage. Business phone systems with VoIP, video, messaging, and collaboration tools.
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Top 3 Features
1. Business communication solutions, including cloud-based phone systems.
2. Features like call management, virtual receptionist, and team messaging.
3. Mobile and desktop apps, integrations, and customer support.
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Software Category
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Software Subcategory
Software Description
The software description may have been generated by L2Business during the initial deployment of our directory and may not reflect the provider’s input. L2Business is transitioning to provider-written descriptions; however, we make no representations or warranties regarding the accuracy, completeness, or reliability of this description.
Introduction
Vonage Business Phones is a cloud-based Voice over Internet Protocol (VoIP) service that aims to simplify and enhance business communications. The platform offers a suite of features, including call management, virtual receptionist, video conferencing, and CRM integrations, designed to help businesses streamline their communication processes and improve customer interactions. In this review, we will explore the key features and benefits of Vonage Business Phones and how it can assist businesses in optimizing their communication systems.
Call Management and Advanced Functionality
Call Management
Vonage Business Phones provides robust call management features that enable businesses to handle incoming and outgoing calls efficiently, route calls to the appropriate team members, and monitor call activity. The platform offers call forwarding, call waiting, call transfer, and call recording capabilities, ensuring that businesses can manage their calls effectively and deliver exceptional customer service.
Virtual Receptionist
The virtual receptionist feature allows businesses to create custom greetings and route calls based on pre-defined rules, ensuring that callers are directed to the right department or team member. This feature reduces wait times and enhances the overall customer experience, contributing to increased customer satisfaction and loyalty.
Conference Calling and Team Collaboration
Conference Calling
Vonage Business Phones' conference calling feature enables businesses to host conference calls with multiple participants, facilitating seamless team collaboration and communication. The platform supports both audio and video conferencing, allowing businesses to connect with their team members, clients, and partners efficiently and effectively.
Team Collaboration Tools
The platform also offers a range of collaboration tools, such as instant messaging and file sharing, to help teams work together more effectively. These features enable businesses to streamline their internal communication processes and improve productivity.
Integration and Customization
Integration with Popular Business Applications
Vonage Business Phones integrates with a variety of popular business applications, such as Salesforce, Zendesk, and Microsoft Outlook, allowing businesses to streamline their communication processes and access relevant customer information during calls. This integration improves efficiency and enables businesses to deliver personalized and informed customer service.
Customization and Scalability
The platform offers a range of customization options, enabling businesses to tailor their communication systems to meet their specific needs. Vonage Business Phones' cloud-based infrastructure allows for easy scalability, ensuring that businesses can adapt their communication systems as they grow and evolve.
Reliability and Security
Reliability
Vonage Business Phones' cloud-based infrastructure ensures high reliability and minimal downtime, allowing businesses to maintain consistent communication with their customers and partners. The platform utilizes data centers across multiple locations, ensuring that businesses can rely on their communication systems even in the event of local outages.
Security
The platform prioritizes security, employing advanced encryption protocols to protect sensitive business and customer information. Vonage Business Phones also complies with industry-standard security regulations, ensuring that businesses can trust the platform to handle their communication needs securely.
Conclusion
Vonage Business Phones is a comprehensive VoIP solution designed to help businesses streamline their communication processes and enhance customer interactions. With its wide range of features, including call management, virtual receptionist, conference calling, and integrations, Vonage Business Phones provides businesses with the tools they need to optimize their communication systems and improve efficiency. If you're a business owner or manager looking for a reliable and feature-rich communication solution, Vonage Business Phones could be an excellent choice for you.
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Active Pricing Plans
Contact Centers
There are 2 plans:
Priority
The perfect choice for companies getting started with a contact center
Features:
Announcement Place in Queue
Analytics, Reporting, and Dashboards
Screen Pops, Call Recordings
Disaster Recovery, Emergency Call Routing
IVR, Skills-based Routing, SLA Optimizer
Post Call Quality Rating
Priority Call Handling, Personal Queues
Single sign-on
Contextualized Notifications
Dialer, Omnichannel*
…and more
Premium
A great option for companies focusing on improving customer experience and agent performance
All Priority features plus:
Dynamic & Multilingual Announcements
Dynamic Routing, Queued Callback
Whisper Coaching
Post Call Survey
APIs for
Agent Availability
Authentication
Reporting, Interactions
User Admin…and more
Contact Vonage for a quote
Conversational Commerce
Attract new customers and earn their trust. Process orders and close sales through powerful conversations. Earn, delight, and re-engage customers.
Set-up fee*
Starting at $5,000
Set-up fee includes:
Access to Jumper platform
Dashboard analytics
Onboarding support
Training
Monthly recurring fee**
Higher of the following:
Commission 3.5% of sales via Jumper.ai
or
Monthly recurring fee per brand per country
Starting at $1,000
(includes 10 agent licenses)
Additional agent license fees
$35 per agent license per month
Contact Vonage for pricing
Main Features
Business Voip
Unified Communications
Contact Centers
Apis
Business Voip
Provider Feature Description
The Business VoIP feature in Vonage Business Phones software allows users to make and receive phone calls over the internet using Voice over IP technology. It provides a complete phone system with advanced calling features, such as call forwarding, auto-attendant, and voicemail. Users can make calls using their computer, desk phone, or mobile device, providing flexibility and mobility. It also includes features like call recording, conference calling, and virtual extensions, which help businesses streamline communication and enhance productivity.
Unified Communications
Provider Feature Description
Vonage Business Phones software offers a unified communications feature that integrates various communication channels into a single platform. This feature allows users to access and manage their phone calls, messages, voicemail, and video conferences all in one place. It also offers advanced features such as call forwarding, call recording, and real-time collaboration. With unified communications in Vonage Business Phones, users can seamlessly connect and communicate with their colleagues and clients across different communication channels.
Contact Centers
Provider Feature Description
The contact centers feature in Vonage Business Phones software allows businesses to efficiently handle large volumes of inbound and outbound calls. It provides tools to manage call queues, route calls to the appropriate agents, and monitor real-time analytics. The software also supports advanced features like interactive voice response (IVR), call recording, and call analytics, empowering businesses to enhance customer service and optimize call center operations.
Apis
Provider Feature Description
The APIs feature in Vonage Business Phones software allows users to extend and integrate their phone system with other software applications and services. With APIs, users can integrate functionalities like call routing, recording, messaging, and more into their business workflows or custom applications. This feature provides flexibility and customization options for businesses to enhance their communication capabilities and streamline their operations.
How These Features Solve Your Problems
Connect with Software Providers: Ask & Upvote!
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Open Forum:
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Customer Ratings
Usability
Usability assesses how user-friendly and intuitive the software is. It includes factors like ease of navigation, interface design, and overall user experience. A high rating in this category indicates that users find the software easy to learn and use.
Functionality
and Features
Functionality and Features evaluates the effectiveness of the software's features and its ability to perform its intended functions. It considers the richness of features, their relevance to the users' needs, and how well they integrate to provide a solution.
Performance
and Reliability
Performance and Reliability focuses on the software's speed, responsiveness, and stability. High ratings here would mean the software operates smoothly, with minimal bugs or crashes, and delivers consistent performance.
Customer Support
and Service
Customer Support and Service rates the quality of the customer support provided by the software company. It includes aspects like the responsiveness of customer service, the availability of resources (like tutorials and FAQs), and the overall satisfaction with the support received.
Value for Money
Value for Money assesses whether the software provides good value for its cost. It considers the software's pricing in relation to its features, performance, and the benefits it offers to the user. A high rating here indicates that users feel the software is priced fairly for the value it provides.
Customer Reviews
Software Security Features
Software Integrations
Seamless Connections: Unleash the Power of Integrations
Do you love your current software, but wish it could talk to the others in your tech stack? We hear you! That's where integrations come in.
Here, you can find a comprehensive list of software that integrates with this software, allowing you to:
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Streamline workflows: Effortlessly transfer data between applications, eliminating manual entry and errors.
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Boost productivity: Automate tasks and save valuable time by letting your software work together.
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Gain deeper insights: Combine data from different sources for a unified view of your operations and customers.
Find Your Perfect Match:
Simply browse the software listings below. Each listing will indicate if it integrates with our solution, making it easy to build a powerful, connected ecosystem for your business needs.
Not listed here? No problem! We're constantly expanding our integration network. Feel free to reach out to us to discuss potential integrations with your favorite software.
Customer Support & Implementation
Software Deployment
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Deployment options:
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On-premises: This means that the software is installed on the customer's own hardware and software. This option can be more secure and give the customer more control over the software, but it can also be more expensive and time-consuming to maintain.
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Cloud-based: This means that the software is hosted on a third-party server. This option can be more scalable and cost-effective than on-premises deployment, but it can also be less secure and give the customer less control over the software.
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SaaS (Software as a Service): This is a type of cloud-based deployment where the customer accesses the software over the internet. SaaS is a good option for businesses that need a quick and easy way to deploy software, but it can also be more expensive than other deployment options.
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Web-based: This means that the software is accessed through a web browser. Web-based software is typically easy to use and deploy, but it may not have the same features as other types of software.
Device Compatibility
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Device Compatability:
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Desktop: This means that the software is compatible with desktop computers running Windows, macOS, or Linux.
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Mobile: This means that the software is compatible with mobile devices running iOS or Android.
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Tablet: This means that the software is compatible with tablet devices running iOS or Android.
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Web: This means that the software can be accessed through a web browser.
Customer Support Options
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Self-service support
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Knowledge Base: A comprehensive collection of articles, FAQs, and troubleshooting guides that customers can access to resolve issues on their own.
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Online Forums: A platform for customers to discuss issues, share solutions, and connect with other users.
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Tutorials and Videos: Step-by-step guides and visual demonstrations that help customers learn how to use the software.
Reactive support
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Email Support: Customers can send email inquiries to the support team, who will typically respond within 24 hours.
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Phone Support: Customers can call a toll-free number to speak directly with a support representative.
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Live Chat: Customers can chat with a support representative in real time through a web-based chat interface.
Proactive support
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In-app Help: Contextual help and support options embedded directly within the software application.
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Predictive Support: AI-powered systems that anticipate potential issues and proactively offer solutions to customers.
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Account Management: Dedicated support representatives assigned to specific customers to provide personalized assistance.
Escalated support
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Ticket Escalation: For complex or unresolved issues, customer support tickets can be escalated to higher levels of expertise.
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On-site Support: For critical issues, technical support personnel can be dispatched to the customer's location to provide in-person assistance.
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SLAs (Service Level Agreements): Customers can pay for premium support services with guaranteed response times and resolution times.
Manuals & Resources
Awards & Achievements
This feature is in development and we hope to share it soon!
Testimonials & Case Studies
This feature is in development and we hope to share it soon!
Blog Integration
The provider has not yet listed their blog for integration with the L2Business Platform.