
FreshMarketer
Optimize marketing w/ FreshMarketer. Marketing automation platform with email campaigns, CRM, and analytics.
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Top 3 Features
Marketing automation and conversion optimization platform.
Features like email marketing, A/B testing, and website personalization.
CRM, analytics, and integrations with other Freshworks products.


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Software Category
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Software Subcategory
Software Description
The software description may have been generated by L2Business during the initial deployment of our directory and may not reflect the provider’s input. L2Business is transitioning to provider-written descriptions; however, we make no representations or warranties regarding the accuracy, completeness, or reliability of this description.
Introduction
FreshMarketer is an all-in-one marketing automation platform designed to help businesses optimize their marketing efforts, improve conversion rates, and personalize customer experiences. With its wide range of features, including A/B testing, heatmaps, session recordings, and email marketing, FreshMarketer enables businesses to gain insights into user behavior, test different marketing strategies, and automate marketing tasks. In this review, we will explore the key features and benefits of FreshMarketer and how it can help businesses enhance their marketing performance.
Website Optimization and Analytics
A/B Testing
FreshMarketer offers an A/B testing feature that allows businesses to test different variations of their website elements, such as headlines, images, and CTAs, to determine which version generates better results. This feature helps businesses make data-driven decisions to optimize their website and improve conversion rates.
Heatmaps and Session Recordings
Heatmaps provide a visual representation of user interactions on a website, helping businesses identify areas that attract user attention and those that need improvement. Session recordings allow businesses to watch how users navigate and interact with their website, providing valuable insights into user behavior and potential issues.
Conversion Rate Optimization
Form Analytics
FreshMarketer's form analytics feature helps businesses understand how users interact with their web forms, identify drop-off points, and optimize form elements to improve conversion rates. By analyzing form field data, businesses can make adjustments to improve form completion and overall user experience.
Personalization and Targeting
FreshMarketer enables businesses to create personalized experiences for their website visitors based on various factors, such as location, device, and browsing behavior. By delivering targeted content and experiences, businesses can improve engagement, conversion rates, and customer satisfaction.
Marketing Automation and Email Marketing
Email Campaigns
FreshMarketer offers a robust email marketing feature that allows businesses to create, automate, and track email campaigns. With its drag-and-drop editor, businesses can easily design visually appealing emails that are responsive across devices. FreshMarketer also provides detailed analytics on email performance, helping businesses optimize their email campaigns for better results.
Automation and Segmentation
FreshMarketer's marketing automation feature enables businesses to automate repetitive marketing tasks, such as sending triggered emails, creating customer segments, and scoring leads. By automating these tasks, businesses can save time and resources while ensuring that their marketing efforts are targeted and efficient.
Conclusion
FreshMarketer is a comprehensive marketing automation platform that helps businesses optimize their marketing efforts, improve conversion rates, and personalize customer experiences. With its powerful set of features, including A/B testing, heatmaps, form analytics, email marketing, and automation, FreshMarketer is an excellent choice for businesses looking to enhance their marketing performance and drive better results.
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Active Pricing Plans
Free
For startups that want powerful email marketing combined with contact management. Billed with 100 marketing contacts.
Includes:
10,100 Marketing Contacts SHOPIFY/WOOCOMMERCE
Contact & Account Management
Contact Lifecycle Stages
Website Tracking & Built-in Chat
Social Media Campaigns
E-commerce Integrations
Email Marketing Campaigns
24x5 Support
$0
Growth
For growing businesses that need to measure, analyze, and understand every customer interaction. Billed with 2,000 marketing contacts.
Includes everything in Free, plus
12,000 Marketing Contacts SHOPIFY/WOOCOMMERCE
Drag-and-drop Journey Builder
Multichannel Engagement-Email, SMS & WhatsApp
Behavioral Targeting
Segmentation based on custom events SHOPIFY/WOOCOMMERCE
Custom Playbooks SHOPIFY/WOOCOMMERCE
Performance Report SHOPIFY/WOOCOMMERCE
500 Freshbot Sessions FREDDY
Industry Playbooks
Custom Reports & Dashboards
Back in stock notifications SHOPIFY
$23/month with 2,000 marketing contacts
Enterprise
For businesses that require governance, customization, and advanced metrics. Billed with 10,000 marketing contacts.
Includes everything in Pro, plus
20,000 Marketing Contacts SHOPIFY/WOOCOMMERCE
Transactional Emails
Field-level Permissions
Dedicated Account Manager
Advanced Metrics
$359/month with 10,000 marketing contacts
Main Features
Session Replay
Conversion Rate Optimization
Funnel Analysis
Form Analytics
Website Personalization
Visitor Segmentation
Email Campaign Tracking
Customer Journey Tracking
Integration With Other Software
A/B Testing
Heatmaps
Session Replay
Provider Feature Description
The session replay feature in FreshMarketer allows users to record and replay visitor sessions on their website. This feature captures the entire user journey and provides playback functionality, enabling users to see exactly how visitors interact with their website. It provides valuable insights into user behavior, allowing users to identify and troubleshoot issues, optimize website design, and improve overall user experience.
Conversion Rate Optimization
Provider Feature Description
The conversion rate optimization feature in FreshMarketer helps users analyze and optimize their website or landing page to boost conversions. It provides various tools and functionalities, such as heatmaps, session recordings, A/B testing, and funnel analysis. With these features, users can track user behavior, identify bottlenecks, perform split testing, and make data-driven decisions to improve conversion rates effectively.
Funnel Analysis
Provider Feature Description
FreshMarketer's funnel analysis feature is designed to help users understand and optimize their customer journey. It allows users to track and analyze the different stages of their sales or conversion funnel. With this feature, users can visualize the conversion rates at each stage of the funnel, identify bottlenecks, and make data-driven decisions to improve their overall conversion rate. This feature empowers users to track important metrics such as drop-off rates and funnel progression, enabling them to optimize their marketing efforts and maximize conversions.
Form Analytics
Provider Feature Description
The form analytics feature in FreshMarketer provides valuable insights into the performance of your forms. It helps you understand how users interact with your forms by tracking metrics such as views, submissions, and conversion rates. With this feature, you can identify areas for improvement, optimize your forms, and increase your conversion rates.
Website Personalization
Provider Feature Description
The website personalization feature in FreshMarketer helps businesses tailor their website content to specific visitors, improving user experience and conversion rates. This feature allows users to create personalized experiences by displaying dynamic content, such as personalized recommendations or targeted messages, based on visitor behavior, demographics, or other customizable criteria. It helps businesses deliver relevant and engaging content to each website visitor, ultimately enhancing user engagement and driving conversions.
Visitor Segmentation
Provider Feature Description
The visitor segmentation feature in FreshMarketer allows users to categorize website visitors into different groups based on specific criteria. This feature enables users to analyze visitor behavior, preferences, and demographics in order to personalize marketing strategies and campaigns. With visitor segmentation, users can create targeted content, tailor marketing messages, and optimize customer experience based on the unique needs and characteristics of each segment.
Email Campaign Tracking
Provider Feature Description
The email campaign tracking feature in FreshMarketer provides comprehensive insights into the performance of your email campaigns. It allows you to track key metrics like open rates, click-through rates, and conversions, giving you a clear understanding of how your campaigns are performing. This feature also enables you to analyze subscriber behavior, allowing you to segment your audience based on their engagement with your emails. Overall, the email campaign tracking feature in FreshMarketer helps you optimize your email marketing strategy by providing actionable data and insights.
Customer Journey Tracking
Provider Feature Description
The customer journey tracking feature in FreshMarketer is a powerful tool that helps businesses visualize and understand their customers' interactions and experiences across multiple touchpoints. It allows users to track and analyze various customer behaviors, such as website visits, form submissions, email opens, and purchases. This feature provides comprehensive reports and insights to optimize marketing campaigns, personalize messaging, and enhance overall customer experience.
Integration With Other Software
Provider Feature Description
FreshMarketer offers seamless integration with various software, allowing users to connect and leverage multiple platforms within a single interface. This integration feature enables users to sync data and automate workflows between FreshMarketer and other software applications, such as CRM systems, email marketing tools, and customer support platforms. By integrating with other software, users can unify their data and processes, streamline their marketing efforts, and enhance overall productivity and efficiency.
A/B Testing
Provider Feature Description
The A/B testing feature in FreshMarketer allows users to test different variations of their marketing campaigns to see which one performs better. It enables users to create multiple versions of an email, landing page, or web page, and automatically splits the traffic to these variations to determine which one generates higher conversions or engagement. This feature helps businesses optimize their marketing efforts by providing data-driven insights on what resonates with their audience and drives better results.
Heatmaps
Provider Feature Description
The heatmaps feature in FreshMarketer provides visual insights into how users interact with your website. It generates color-coded maps that indicate where users click, scroll, or hover on your webpages. These heatmaps help you identify popular sections, user behavior patterns, and areas of improvement. By understanding user engagement and behavior, you can optimize your website design and content to enhance the user experience and drive conversion rates.
How These Features Solve Your Problems
Connect with Software Providers: Ask & Upvote!
This Q&A section is your chance to connect directly with software providers and get the answers you need to make informed decisions.
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Browse through existing questions and upvote the ones you find most helpful.
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If you don't see your question addressed, don't hesitate to ask! Submit your question directly to the software provider and get expert insights.
Ask & Discuss:
Voting System:
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Help prioritize the most relevant questions by upvoting those you find valuable.
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Downvoting can help remove irrelevant or duplicate questions.
Open Forum:
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Customer Ratings
Usability
Usability assesses how user-friendly and intuitive the software is. It includes factors like ease of navigation, interface design, and overall user experience. A high rating in this category indicates that users find the software easy to learn and use.
Functionality
and Features
Functionality and Features evaluates the effectiveness of the software's features and its ability to perform its intended functions. It considers the richness of features, their relevance to the users' needs, and how well they integrate to provide a solution.
Performance
and Reliability
Performance and Reliability focuses on the software's speed, responsiveness, and stability. High ratings here would mean the software operates smoothly, with minimal bugs or crashes, and delivers consistent performance.
Customer Support
and Service
Customer Support and Service rates the quality of the customer support provided by the software company. It includes aspects like the responsiveness of customer service, the availability of resources (like tutorials and FAQs), and the overall satisfaction with the support received.
Value for Money
Value for Money assesses whether the software provides good value for its cost. It considers the software's pricing in relation to its features, performance, and the benefits it offers to the user. A high rating here indicates that users feel the software is priced fairly for the value it provides.
Customer Reviews
Software Security Features
Software Integrations
Seamless Connections: Unleash the Power of Integrations
Do you love your current software, but wish it could talk to the others in your tech stack? We hear you! That's where integrations come in.
Here, you can find a comprehensive list of software that integrates with this software, allowing you to:
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Streamline workflows: Effortlessly transfer data between applications, eliminating manual entry and errors.
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Boost productivity: Automate tasks and save valuable time by letting your software work together.
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Gain deeper insights: Combine data from different sources for a unified view of your operations and customers.
Find Your Perfect Match:
Simply browse the software listings below. Each listing will indicate if it integrates with our solution, making it easy to build a powerful, connected ecosystem for your business needs.
Not listed here? No problem! We're constantly expanding our integration network. Feel free to reach out to us to discuss potential integrations with your favorite software.
Customer Support & Implementation
Software Deployment
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Deployment options:
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On-premises: This means that the software is installed on the customer's own hardware and software. This option can be more secure and give the customer more control over the software, but it can also be more expensive and time-consuming to maintain.
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Cloud-based: This means that the software is hosted on a third-party server. This option can be more scalable and cost-effective than on-premises deployment, but it can also be less secure and give the customer less control over the software.
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SaaS (Software as a Service): This is a type of cloud-based deployment where the customer accesses the software over the internet. SaaS is a good option for businesses that need a quick and easy way to deploy software, but it can also be more expensive than other deployment options.
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Web-based: This means that the software is accessed through a web browser. Web-based software is typically easy to use and deploy, but it may not have the same features as other types of software.
Device Compatibility
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Device Compatability:
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Desktop: This means that the software is compatible with desktop computers running Windows, macOS, or Linux.
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Mobile: This means that the software is compatible with mobile devices running iOS or Android.
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Tablet: This means that the software is compatible with tablet devices running iOS or Android.
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Web: This means that the software can be accessed through a web browser.
Customer Support Options
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Self-service support
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Knowledge Base: A comprehensive collection of articles, FAQs, and troubleshooting guides that customers can access to resolve issues on their own.
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Online Forums: A platform for customers to discuss issues, share solutions, and connect with other users.
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Tutorials and Videos: Step-by-step guides and visual demonstrations that help customers learn how to use the software.
Reactive support
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Email Support: Customers can send email inquiries to the support team, who will typically respond within 24 hours.
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Phone Support: Customers can call a toll-free number to speak directly with a support representative.
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Live Chat: Customers can chat with a support representative in real time through a web-based chat interface.
Proactive support
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In-app Help: Contextual help and support options embedded directly within the software application.
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Predictive Support: AI-powered systems that anticipate potential issues and proactively offer solutions to customers.
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Account Management: Dedicated support representatives assigned to specific customers to provide personalized assistance.
Escalated support
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Ticket Escalation: For complex or unresolved issues, customer support tickets can be escalated to higher levels of expertise.
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On-site Support: For critical issues, technical support personnel can be dispatched to the customer's location to provide in-person assistance.
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SLAs (Service Level Agreements): Customers can pay for premium support services with guaranteed response times and resolution times.
Manuals & Resources
Awards & Achievements
This feature is in development and we hope to share it soon!
Testimonials & Case Studies
This feature is in development and we hope to share it soon!
Blog Integration
The provider has not yet listed their blog for integration with the L2Business Platform.